Frequently Asked Questions

Services and Facilities
DayELM LibraryFounders Library (S2)
Monday to Friday8.30am to 6.00pm8.30am to 8.30pm
Saturday9.00am to 6.00pm9.00am to 1.00pm
Sunday & PHClosedClosed
1. ELM Business School Library: Lower Level (LL), 15 Jalan Sri Semantan 1, Bukit Damansara.
2. Founders Library: Subang 2 Campus, Block C, Persiaran Cakerawala, Subang Bestari.
Yes, self-service printing is available. Charges: B&W from RM0.10, Colour RM1.00.
Yes, all HELP buildings are equipped with WiFi service.
PCs are available for patrons to access OPAC, online databases, and other resources.
Online booking is available at library.help.edu.my/discussion-room/.
Only plain water is allowed. Food and other beverages are strictly prohibited.
Details are available on our website or visit library.help.edu.my/information-literacy-class/.
Book by emailing helpdesk@helplive.edu.my at least one day in advance.
Borrowing, Renewing and Reservation
Registration is automatic for all HELP staff and students. Just present your ID at the counter.
Undergraduates: 4 books (14 days); Postgraduates: 5 books (14 days); Staff: 6 books (90 days).
Yes, via koha.help.edu.my.
Limited to 3 times, provided the book is not reserved by others.
Email library@help.edu.my for renewal or return via courier.
Open shelf: 50 cents/day. Red spot: RM1.00/hour.
Yes, two email notices are sent (3 days before and on the due date).
Yes, for user convenience.
Yes, contact the library for arrangements.
Reserve via the KOHA OPAC system.
Search the Title, Author, or Subject in the library OPAC.
Lost Items Procedure
Report it immediately. You must either pay double the replacement cost or provide a new copy.
No, replacement costs are non-refundable.
No processing fee, but overdue fines must be paid.
Searching for resources
Login with your Student ID and Helplive password.
All active staff and current students.
Via KOHA OPAC or the Digital Library page.
Use ProQuest or other library databases.
Visit library.help.edu.my/oer/.
Visit eprints.help.edu.my.
Via Lexis Advance Malaysia or WestLaw Next on the Digital Library page.
Select APA PsycNet from the online databases list.
ILL / DDS
Provides staff and postgrads access to books/articles not in our collection. Email library@help.edu.my for requests.
Login ID
Students: ID and Helplive password. Staff: PC/Laptop login credentials.
Contact helpdesk@helplive.edu.my for assistance or password resets.
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